FAQs

Please ensure you have a minimum of 1m clear access path & the measurements required (listed on the castle & soft play page) for a smooth delivery. Don’t forget to let us know if there are any stairs or obstructions.

Why are our prices a notch above the rest? Think of it like upgrading from economy to first class - you're not just getting a product, you're getting an experience! Plus, with us, you're fully insured! - adding an extra layer of fun, confidence & peace of mind to your booking - making your adventure worth the extra coin.

Yes, we are fully insured! If you require a copy of our public liability policy please contact us.

Rainy days? We'll reschedule or refund your booking for safe, sunny fun! Jumping Ever After has a strict dry hire only policy and we do not operate jumping castles in the rain. In this instance, we reserve the right to cancel all outdoor hires due to the risk of any slip & fall incidents. We will contact you the day before your hire to confirm whether or not it is safe to proceed with your jumping castle booking. Once the jumping castle is installed, there will be no refunds. Please note: Jumping Ever After also reserves the right to cancel your jumping castle booking during periods of severe weather if the safety of your children is considered to be at risk. (e.g. heavy rain, strong winds, storm) should this happen, we will happily reschedule or reimburse any payments made.

Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. Please keep in mind some public parks may not have access to power however, we can provide one at an additional cost. For more information, please contact us.

In the event that you need to cancel your booking for any reason aside from wet weather, your $50 deposit will be forfeited.

Yes - a $50 non-refundable deposit is required to secure your booking. For all overnight hires we require a $200 security bond. This bond will be returned you to upon pick up provided that the items are not damaged/dirty

You can confirm if you are within our free delivery zone on our map: https://www.jumpingeverafter.com.au/delivery-map For suburbs outside of our map, delivery fees vary - please feel free to call us for an out of area delivery quote.

All payments need to be finalised by bank transfer, PayPal or Eftpos - 5 days prior to delivery day.

Allow 1 meter clearance around each product's dimensions, which vary.

Yes, adult supervision is required at all times for safety.

All equipment is thoroughly sanitized before each use for safety.