Answers to our common questions

What type of access will I need for the equipment to be delivered?
Please ensure you have a minimum of 1m clear access path & the measurements required (listed on the castle & soft play page) for a smooth delivery. Don’t forget to let us know if there are any stairs or obstructions.
I found a cheaper price elsewhere, can you price beat?
Sorry! We're not in the price beating game and like to keep it fair and square for everyone. Why are our prices a notch above the rest? Think of it like upgrading from economy to first class - you're not just getting a product, you're getting an experience! Plus, with us, you're fully insured! - adding an extra layer of fun, confidence & peace of mind to your booking - making your adventure worth the extra coin.
Are you insured?
Absolutely! We've got you covered with a whopping 20 million in public liability insurance. Need proof or require a copy for your party? Just drop us a line!
What happens if it rains?
Rainy days? We'll reschedule or refund your booking for safe, sunny fun! Jumping Ever After has a strict dry hire only policy and we do not operate jumping castles in the rain. In this instance, we reserve the right to cancel all outdoor hires due to the risk of any slip & fall incidents. We will contact you the day before your hire to confirm whether or not it is safe to proceed with your jumping castle booking. Once the jumping castle is installed, there will be no refunds. Please note: Jumping Ever After also reserves the right to cancel your jumping castle booking during periods of severe weather if the safety of your children is considered to be at risk. (e.g. heavy rain, strong winds, storm) should this happen, we will happily reschedule or reimburse any payments made.
Can I hire a jumping castle or soft play at the park?
Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. Please keep in mind some public parks may not have access to power however, we can provide one at an additional cost. For more information, please contact us.
What happens if I need to cancel my booking?
In the event that you need to cancel your booking for any reason aside from wet weather, your $50 deposit will be forfeited.
Is a bond or deposit required for the booking?
Yes - a $50 non-refundable deposit is required to secure your booking. For all overnight hires we require a $200 security bond. This bond will be returned you to upon pick up provided that the items are not damaged/dirty
Do you offer free delivery?
You can confirm if you are within our free delivery zone on our map: https://www.jumpingeverafter.com.au/delivery-map For suburbs outside of our map, delivery fees vary - please feel free to call us for an out of area delivery quote.
What payment methods do you accept?
All payments need to be finalised by bank transfer, PayPal or Eftpos - 5 days prior to delivery day.
How much room do I need to have?
Allow 1 meter clearance around each product's dimensions, which vary.
Is adult supervision required?
Yes, adult supervision is required at all times for safety.
Do you sanitize your equipments?
All equipment is thoroughly sanitized before each use for safety.